Privacy Policy

Last updated: June 25, 2026

This Privacy Policy describes how Hefei Naowa Network Technology Co., Ltd., operating as Nao Wa (we, our, or us), collects, uses, and discloses information about you when you visit our website at www.naowa.mom (the Site) or use our services. We are committed to protecting your privacy and handling your data transparently and securely.

1. Company Information

Legal Name: Hefei Naowa Network Technology Co., Ltd. (合肥挠哇网络科技有限公司)
Address: Yaohai District, Langxi Road No.148, Baoli Dongjun Building 4 Room 502, Hefei, Anhui 230000, China
Email: team@naowa.mom
Phone: +1 (309) 446-8539
Website: www.naowa.mom

2. Information We Collect

2.1 Information You Provide Directly

When you contact us through the Site, including via our contact form or by email, we collect the information you choose to share. This may include:

• Your full name
• Your email address
• The subject and content of your message
• Any other information you voluntarily include in your communication

2.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically by our hosting infrastructure. This may include:

• Your IP address
• Browser type and version
• Operating system
• Referring URL and pages visited
• Date and time of your visit
• Approximate geographic region derived from your IP address

This information is collected through standard server logs and is used solely for security monitoring, traffic analysis, and service improvement. We do not use third-party analytics services, tracking cookies, or advertising pixels on the Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Communication: To respond to your inquiries, provide information about our services, and maintain business correspondence.
• Service Delivery: To deliver the software development, consulting, and IT services you have engaged us for.
• Site Operations: To monitor and improve the performance, security, and availability of the Site.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you voluntarily provide information via our contact form or email.
• Legitimate Interests: For purposes of responding to inquiries, maintaining the security of the Site, and improving our services.
• Contractual Necessity: When processing is required to perform a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: When processing is necessary to comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating the Site and delivering our services, subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, provided the recipient agrees to honor this Privacy Policy.
• With Your Consent: When you have explicitly authorized us to share your information.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

• Contact form submissions and email correspondence are retained for the duration of the business relationship plus a reasonable period thereafter for record-keeping purposes.
• Server logs are retained for a maximum of 90 days for security monitoring purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/HTTPS
• Secure server infrastructure with access controls
• Regular security reviews and updates
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Rectification: The right to request correction of inaccurate personal data.
• Erasure: The right to request deletion of your personal data, subject to legal retention requirements.
• Restriction: The right to request restriction of processing under certain circumstances.
• Objection: The right to object to processing based on legitimate interests.
• Portability: The right to receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at team@naowa.mom. We will respond to your request within the timeframes required by applicable law.

9. Cookies

The Site does not use cookies for tracking, advertising, or analytics purposes. We may use strictly necessary session cookies for the operation of any interactive features, including the contact form. These cookies are essential for the Site to function and do not store personally identifiable information.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

As a company based in China, your data may be processed and stored on servers located in China or other jurisdictions where we or our service providers operate. By using the Site and providing your information, you consent to such transfers. We take appropriate safeguards to ensure your data receives an adequate level of protection regardless of where it is processed.

12. Children is Privacy

The Site and our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will revise the Last updated date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: team@naowa.mom
Phone: +1 (309) 446-8539
Address: Yaohai District, Langxi Road No.148, Baoli Dongjun Building 4 Room 502, Hefei, Anhui 230000, China

Data Protection Contact: For privacy-specific inquiries, please email team@naowa.mom with the subject line Attention: Data Protection.